Refund policy

We offer a 30-day return window worldwide and a 14-day cooling-off period for customers within the European Union, starting from the day you receive your item.


To be eligible for a return:

 

  • Items must be unworn, unused, and unwashed

  • Original tags must be attached

  • Items must be returned in their original packaging

  • Items must be free from odors, stains, damage, or signs of wear

  • Proof of purchase is required

 


Items that do not meet these conditions will not be accepted.

 

 

 

How to start a return

 


To request a return, contact us at help@emptysetstr.com.


If your return is approved, you will receive instructions on how and where to send your package.

Returns sent without prior approval will not be accepted.


Return address:


NIEUWSTRAAT 70-F

3925 EH SCHERPENZEEL GLD

 

 

 

Return shipping

 


Customers are responsible for all return shipping costs.

Shipping fees are non-refundable, except where required by law.

 

 

 

Damaged or incorrect items

 


Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at help@emptysetstr.com so we can evaluate the issue and resolve it.

 

 

 

Non-returnable items

 


We do not accept returns for:

 

  • Sale items (final sale)

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Personal care or hygiene products

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

 


Limited-drop items are subject to availability and cannot be guaranteed for replacement.

 

 

 

Exchanges

 


We do not offer direct exchanges.

To receive a different item or size, please return your original item. Once the return is approved, you may place a new order separately.

 

 

 

European Union 14-day cooling-off period

 


If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.


For eligible EU returns:

 

  • The item price and standard outbound shipping will be refunded

  • Return shipping costs remain the customer’s responsibility

  • Items must meet all return condition requirements listed above

 

 

 

 

Refunds

 


Once we receive and inspect your return, we will notify you of the approval status.


If approved:

 

  • Refunds are issued to your original payment method

  • Refunds are processed within 10 business days

  • Your bank or card provider may require additional time to post the refund

 


If more than 15 business days have passed since approval, please contact us at help@emptysetstr.com.