Shipping policy

 

Shipping Policy

Thank you for choosing Empty Set.


Each piece is made to order and produced by hand in Lisbon. We work in small, intentional quantities to ensure attention to detail and quality in every garment.


Because of this process, orders require a short production period before shipment.

 

 

 

Production Time

 


All Empty Set garments are produced in limited quantities and handmade in Lisbon.


Please allow up to 7 business days for your piece to be crafted before shipment.


This process allows us to maintain a slower, more thoughtful approach to production rather than mass manufacturing.


Once your item is completed, it will be shipped immediately, and you will receive a confirmation email with tracking information (where available).


We appreciate your patience while your piece is being made.

 

 

 

Shipping & Delivery Times

 


Shipping options and estimated delivery times are displayed at checkout depending on your location.


Delivery times vary based on:

 

  • Destination country

  • Selected shipping method

  • Customs processing for international shipments

 


Please note that delivery estimates begin after the production period.

 

 

 

Shipping Fees

 


Shipping costs are calculated and displayed at checkout. Fees depend on:

 

  • Destination

  • Package weight and dimensions

  • Selected shipping method

 


All shipping costs are clearly shown before payment is completed.

 

 

 

International Shipping & Customs

 


Empty Set ships worldwide.


Orders shipped outside the European Union may be subject to customs duties, import taxes, or additional fees determined by local authorities. These charges are not included in the purchase price or shipping cost and remain the responsibility of the customer.


Customs procedures may also affect delivery times.

 

 

 

Delays

 


Empty Set is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.


If your order appears significantly delayed or lost, please contact us and we will assist where possible.

 

 

 

Returns & Refunds

 


For information regarding returns, eligibility, and refunds, please refer to our Refund Policy:

https://emptysetstr.com/policies/refund-policy

 

 

 

Privacy & Data Protection

 


We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).


More information is available in our Privacy Policy:

https://emptysetstr.com/policies/privacy-policy

 

 

 

Contact

 


If you have any questions regarding your order or shipping:


Email: support@emptysetstr.com

Phone: +31 6 8354 3993